Terms of Service

• You must provide accurate information and keep your login secure. You are responsible for activity on your account.
• Brands create and fund campaigns. Testers and influencers apply to campaigns and deliver the work. An account has one role.
• Testers and influencers must complete payout verification (identity and bank details, handled by Razorpay) before they can apply to campaigns or be paid.
• Name matching. To receive payouts, the name on your Crittix profile, your PAN card and your bank account must all be exactly the same — your own full legal name. Razorpay will not activate a payout account where the bank account holder name differs from the PAN name, or where the account belongs to someone else, and until it is activated you cannot withdraw. You can correct your profile name at any time under Profile, then resubmit your payout details. Names written with “S/O”, “D/O”, “W/O” or a parent's name are treated as a mismatch.
• We may suspend or close accounts that break these terms or put other users at risk.

• Campaigns may be reviewed by Crittix before they go live.
• A brand hires a tester or influencer by paying the agreed amount. The tester then buys the product (where applicable), completes the work described in the brief and submits proof.
• Hiring, chat and payment must happen through Crittix. Crittix can only protect payments and resolve disputes for work arranged on the platform.

All payments are made through Razorpay. When a brand hires someone, the payment is held by Crittix in escrow — it is not paid to the tester immediately.

• Approval. When the tester submits their work, the brand can approve it, request one revision, reject it, or raise a dispute.
• Hold period. After the brand approves a submission, the payout is held for 3 days. During this time Crittix can review the work, release the payout early, or refund the brand if there is a problem.
• Automatic release. If the payout has not been refunded, it is released automatically to the tester's Crittix wallet after the 3 days. A complaint does not pause this timer, so raise any concern as early as possible.
• Withdrawals. Released money can be withdrawn from the wallet to the tester's verified bank account in any amount up to the available balance. Razorpay settles withdrawals in its own settlement cycle, usually within 1–3 business days, excluding weekends and bank holidays.
• Refunds. While a payout is held, Crittix may refund the brand, for example if the work was not delivered or a dispute is decided in the brand's favour. Platform and payment-processing fees are not refunded unless required by law. Once a payout is released to the tester it cannot be refunded through Crittix.

How and when payouts are released is set by Crittix and may change; the rule that applies is the one shown in the app when the submission is approved.

Crittix charges a platform fee to brands and a commission on the tester or influencer fee. Applicable fees and payment-processing charges are shown before a brand pays and are deducted from payouts as shown in the app. Fees may change for future campaigns.

• Either party can raise a dispute while the payout is still in escrow. Crittix reviews the evidence and decides whether to release the payout or refund the brand. Our decision is final within the platform.
• Do not submit false, copied or misleading work, and do not file groundless disputes.

• Do not post unlawful, deceptive or infringing content, or reviews you were not asked to give honestly.
• Do not attempt to bypass Crittix to avoid fees, interfere with the service, or access accounts or data that are not yours.
• Do not use the platform for money laundering, fraud or any activity prohibited by Indian law or by Razorpay.

You keep ownership of the content you submit. By submitting it for a campaign you give the brand and Crittix the right to use it as described in the campaign brief and to operate and promote the service. You confirm you have the right to submit it.

Crittix provides the platform as is. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for the conduct of users, and our total liability to you is limited to the fees you paid to Crittix in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms; continued use after an update means you accept it. These terms are governed by the laws of India. Questions can be sent to hello@crittix.in.